Returns & Refunds Policy

Last updated: 1 July 2026

We want you to feel confident when ordering from DermaLift™.

Every DermaLift™ device is covered by our voluntary 30-Day Money-Back Guarantee, in addition to any statutory consumer rights available to you.

30-Day Money-Back Guarantee

You may request a return under our Money-Back Guarantee within 30 days of receiving your order.

You may try DermaLift™ carefully and in accordance with the User Guide during this period. If the device is not right for you, contact our Customer Support Team to request a return.

To qualify under our voluntary 30-Day Money-Back Guarantee:

Contact us within 30 days of delivery;
Provide your order number or other valid proof of purchase;
Use the product only as instructed;
Return the device, charging cable and included accessories;
Return the product without accidental damage, misuse or unauthorised modification;
Follow the return instructions provided by our Customer Support Team.

Reasonable use of the conductive gel during the trial period will not automatically invalidate your guarantee.

Our 30-Day Money-Back Guarantee does not limit any statutory rights you may have.

How to Request a Return

Email contact@dermalift.uk and include:

Your full name;
Your order number;
The email address used at checkout;
The reason for your return, where applicable;
Photographs or a short video if the product is damaged, faulty or incorrect.

Our Customer Support Team will review your request and provide the correct return address and return instructions.

Do not send a product to our business address or any other address unless our Customer Support Team has provided written return instructions.

Sending a return without the correct instructions may delay its identification and processing.

Change-of-Mind Cancellation

For eligible online purchases, customers in the United Kingdom generally have the right to cancel their order within 14 days of receiving it without providing a reason.

To exercise this right, email contact@dermalift.uk within the applicable 14-day cancellation period.

After notifying us of your cancellation, you must return the eligible product within the following 14 days.

You are responsible for the direct cost of returning a product when:

You have changed your mind;
You are using the statutory cancellation right; or
You are returning a non-faulty product under our voluntary 30-Day Money-Back Guarantee.

We recommend using a tracked delivery service and retaining your proof of postage until your return and refund have been completed.

Any legal exceptions to cancellation rights remain applicable. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Arrives damaged;
Is faulty;
Is missing an item;
Is different from the product ordered;
Does not match its description.

Please provide clear photographs or a short video demonstrating the issue where reasonably possible. This helps us assess and resolve the matter more quickly.

Depending on the circumstances and your applicable statutory rights, an appropriate resolution may include:

Troubleshooting assistance;
Repair;
Replacement;
Price reduction;
Refund.

Where a return is required because the product is faulty, damaged, incorrectly supplied or not as described, we will provide a prepaid return method or reimburse reasonable return delivery costs in accordance with the instructions provided by our team.

Nothing in this policy limits your statutory rights.

Condition of Returned Products

Returned products should include the device and all components and accessories originally supplied.

Please package the product carefully to prevent damage during transit. Original packaging should be included where reasonably possible, but it is not required for you to exercise statutory rights.

For change-of-mind returns, we may make a reasonable deduction from the refund where the product has been handled beyond what is reasonably necessary to inspect its nature, characteristics and operation.

A deduction may also apply under our voluntary guarantee where damage has resulted from:

Misuse;
Accidental damage;
Inadequate return packaging;
Unauthorised repair or modification;
Failure to follow the User Guide.

No deduction will be made for damage or faults that existed when the product was delivered or that resulted from an inherent product defect.

Return Delivery Responsibility

For change-of-mind and voluntary guarantee returns, you are responsible for ensuring that the returned product reaches the return address provided by our Customer Support Team.

Please use suitable protective packaging and a tracked delivery method. Keep your receipt and tracking information until the return has been completed.

If a return is lost or damaged because it was not packaged appropriately or sent using a suitable delivery method, this may affect our ability to process the return. Your statutory rights remain unaffected.

Refund Processing

Once your return has been received, we will inspect it and email you with an update.

Approved refunds will be issued to the original payment method. We will not normally issue a refund to a different card, account or payment method.

Where statutory cancellation rights apply, refunds will be processed within 14 days of receiving the returned product or receiving valid evidence that it has been sent back, as applicable.

For other approved returns, we aim to process the refund promptly after the returned product has been received and inspected.

After we issue a refund, your bank or payment provider may require additional time to display it in your account. These external processing times are outside our control.

Where required by law, we will also refund the cost of the least expensive standard delivery option offered for the original order. Additional costs for premium or express delivery are not normally refundable unless the product was faulty, damaged or incorrectly supplied.

Orders Not Yet Dispatched

To request cancellation before dispatch, contact us immediately at:

contact@dermalift.uk

Please include your full name and order number.

We process orders quickly and cannot guarantee that a change or cancellation can be completed after fulfilment has begun.

If your order has already been dispatched, you may need to receive it and follow the applicable return process.

Refusing delivery does not automatically complete a cancellation. Contact us so that the return can be properly identified and monitored.

Exchanges

We do not currently offer direct change-of-mind exchanges.

You may return an eligible product for a refund and place a new order separately.

Faulty, damaged or incorrectly supplied products may be repaired or replaced where appropriate and in accordance with your statutory rights.

Returns Not Covered by the Voluntary Guarantee

Our voluntary 30-Day Money-Back Guarantee does not normally cover:

Returns requested outside the guarantee period;
Products purchased from an unauthorised third-party seller;
Deliberate or accidental damage;
Damage caused by misuse;
Damage caused by failure to follow the User Guide;
Unauthorised repairs or modifications;
Products returned without sufficient information to identify the order;
Normal cosmetic wear that does not affect the operation of the product.

These exclusions apply only to our voluntary guarantee. They do not limit any statutory rights concerning faulty, damaged, incorrectly supplied or misdescribed products.

Contact Us

To request a return or ask about a refund, contact:

Email: contact@dermalift.uk

Please include your full name and order number so that our Customer Support Team can assist you efficiently.