Frequently Asked Questions

Everything you need to know before starting your DermaLift™ skincare routine.

How does DermaLift™ work?

DermaLift™ combines three facial-care modes with technologies including EMS microcurrents, gentle warming care, LED light, sonic vibration and electroporation.

With consistent use, DermaLift™ is designed to support the appearance of firmer, smoother, brighter and more refreshed-looking skin.

DermaLift™ is a cosmetic skincare device. Individual experiences and results may vary depending on skin condition, frequency of use and skincare routine.

What are the three modes?

LIFT Mode

Designed to support a firmer and more lifted-looking facial appearance.

TIGHTEN Mode

Designed to support smoother-looking skin and soften the visible appearance of fine lines.

INFUSE Mode

Designed to complement your skincare routine and leave the complexion looking nourished, refreshed and radiant.

How long does each routine take?

Most DermaLift™ routines take only a few minutes.

You can incorporate the device into your morning or evening skincare routine, depending on what works best for you.

Always follow the usage times and instructions provided in the User Guide.

Is DermaLift™ painful to use?

DermaLift™ is designed to provide a comfortable at-home facial-care experience.

Depending on the selected mode and intensity, you may feel gentle pulses, vibration or warmth during use.

Begin on the lowest suitable setting and gradually adjust the intensity according to your comfort level.

Stop using the device if you experience unexpected pain, persistent discomfort or irritation.

Can I use DermaLift™ at home?

Yes. DermaLift™ is designed for convenient cosmetic use at home.

There are no appointments to schedule, and you can complete your routine whenever it suits you.

Always read the User Guide and safety information before your first use.

How often should I use DermaLift™?

Use DermaLift™ consistently and only as directed in the User Guide.

The appropriate frequency may depend on the selected mode, your skin and your personal comfort level.

Do not use the device more frequently or for longer than recommended.

How do I use DermaLift™?

Follow these basic steps:

1. Cleanse and dry your skin;
2. Apply a thin, even layer of conductive gel;
3. Select LIFT, TIGHTEN or INFUSE Mode;
4. Begin on a comfortable intensity;
5. Glide the device slowly across the approved facial areas using gentle upward movements;
6. Complete your routine according to the instructions in the User Guide.

Always follow the complete directions and safety information supplied with your device.

Why is conductive gel included?

The conductive gel helps the device glide comfortably across the skin and maintain suitable contact during use.

Apply a thin, even layer to the intended area before beginning your routine. Do not use the device without an appropriate conductive medium where the User Guide requires one.

Can I use my usual skincare products?

DermaLift™ can be incorporated into many skincare routines.

Use the supplied conductive gel during the device routine. You may apply your preferred compatible serum or moisturiser afterwards.

Avoid using products that cause irritation and always follow the instructions supplied with both the device and your skincare products.

When might I notice a difference?

Some customers report that their skin appears fresher, brighter or more refreshed after use. Changes in the visible appearance of firmness, texture and fine lines may require consistent use over time.

Individual experiences and results vary. DermaLift™ is intended to complement an ongoing cosmetic skincare routine and does not provide a permanent or surgical result.

Can I use DermaLift™ around my eyes?

Use DermaLift™ only on the facial areas approved in the User Guide.

Do not use the device directly on the eyelids, inside the eye area or on any area excluded by the instructions.

Use gentle movements and an appropriate intensity around approved delicate areas.

Is DermaLift™ suitable for everyone?

DermaLift™ is intended for adult cosmetic use, but it may not be suitable for every person or circumstance.

Read all warnings, contraindications and safety instructions before use.

Do not use the device on broken, irritated, inflamed or infected skin. Consult a qualified healthcare professional before use if you:

• Have an implanted electronic or medical device;
• Are pregnant or breastfeeding;
• Have a medical condition;
• Have recently undergone a facial procedure;
• Are taking medication or receiving treatment that may affect your skin;
• Are uncertain whether the device is suitable for you.

Do not use DermaLift™ if any contraindication in the User Guide applies to you.

Does DermaLift™ need to be charged?

Yes. DermaLift™ is rechargeable and includes a USB charging cable.

Charge the device according to the instructions provided in the User Guide. Use a compatible power source and do not use the device while it is charging unless the instructions specifically permit this.

What is included with my order?

Your order includes:

• 1 × DermaLift™ UltraFusion Facial Device;
• 1 × DermaLift™ Conductive Gel;
• 1 × USB Charging Cable;
• 1 × User Guide and Quick Start Instructions;
• 1 × Premium DermaLift™ Storage Box.

How long does delivery take?

Every UK order includes free tracked delivery.

Local UK stock: approximately 1–3 working days
International stock: approximately 5–12 working days

The fulfilment location depends on stock availability when your order is processed.

Delivery times are estimates and may be affected by courier, customs, address or other circumstances outside our reasonable control.

You will receive tracking information by email after dispatch.

Can I track my order?

Yes. Once your order has been dispatched, we will email your tracking number.

Please allow up to 48 hours for the courier’s tracking information to update after dispatch.

What if I am not satisfied with my order?

DermaLift™ purchases are covered by our 30-Day Money-Back Guarantee, subject to the eligibility requirements and return conditions stated in our Returns & Refunds Policy.

Contact us within 30 days of receiving your order for return instructions.

Do not send a product to our business address or any other address without receiving written return instructions from Customer Support.

The guarantee does not affect any statutory consumer rights available to you.

Does DermaLift™ include a warranty?

Yes. Your DermaLift™ device includes a 2-Year Warranty, subject to the applicable warranty terms and exclusions.

The warranty does not normally cover accidental damage, misuse, improper storage, unauthorised repairs or modifications, normal cosmetic wear or failure to follow the User Guide.

The warranty is provided in addition to any statutory consumer rights available to you.

Is checkout secure?

Yes. Payments are handled by secure third-party payment providers, including Stripe where available.

DermaWave LLC does not directly receive or store your complete payment-card details.

Never send your complete card number, card security code, banking password or account password by email.

How can I contact Customer Support?

For assistance with your order or DermaLift™ device, email:

contact@dermalift.uk

Please include your full name, order number and a clear description of your enquiry so our team can assist you efficiently.

Customer Support is available Monday to Friday, from 9:00am to 5:00pm UK time, excluding UK bank holidays.

Who operates DermaLift™?

DermaLift™ is operated by:

DermaWave LLC
500 4th St NW, Suite 102
Albuquerque, NM 87102
United States

DermaWave LLC is the seller and payment recipient for purchases completed through this website.