Privacy Policy

This Privacy Policy explains how DermaLift™ collects, uses and protects your personal information when you visit our website, place an order or contact us.

Email: contact@dermalift.uk

Information We Collect

We may collect:

• Your name, email address and telephone number

• Your billing and delivery address

• Your order, delivery, return and refund information

• Messages sent to Customer Support

• Your IP address, browser, device and website activity

• Your marketing and cookie preferences

Payment information is processed securely by our payment providers. We do not directly store your complete card number or card security code.

How We Use Your Information

We use your information to:

• Process and deliver your order

• Provide tracking updates

• Manage returns, refunds and warranty requests

• Respond to questions and complaints

• Prevent fraud and protect our website

• Improve our products, website and customer experience

• Send marketing messages where permitted

• Measure advertising performance where you have provided any required consent

• Meet our legal, tax and accounting obligations

We process your information where necessary to fulfil your order, comply with the law, protect our legitimate business interests or where you have given consent.

Who We Share Information With

We may share information with trusted providers that help us operate our business, including:

• Shopify and website service providers

• Payment processors

• UK and international fulfilment centres

• Couriers and delivery companies

• Customer support services

• Email, analytics and advertising providers

• Fraud-prevention and security providers

• Legal, accounting and regulatory authorities where required

These providers receive only the information reasonably required to perform their services.

We do not sell or rent your personal information.

International Fulfilment and Data Transfers

Depending on stock availability, your order may be dispatched from local UK stock within 1–3 working days or international stock within 5–12 working days.

Where international fulfilment is used, your name, delivery address, contact details and order information may be shared with the relevant fulfilment and delivery partners.

Some technology and service providers may also process information outside the United Kingdom. Where required, appropriate data protection safeguards will be used.

Cookies and Advertising

Our website uses cookies and similar technologies to:

• Keep the website and checkout working

• Remember your basket and preferences

• Understand website performance

• Prevent fraud

• Measure advertising

• Show more relevant advertisements

Non-essential analytics and advertising technologies will be used only where you have provided any consent required by law.

You can accept, reject or manage non-essential cookies through our cookie banner.

Please read our Cookie Policy for more information.

Marketing Communications

Where permitted, we may send you emails about DermaLift™ products, offers and promotions.

You can unsubscribe at any time by selecting the unsubscribe link in our emails or contacting contact@dermalift.uk.

You may still receive essential messages about your order, delivery, return, refund or warranty.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to:

• Complete your order

• Provide customer support

• Manage returns and warranties

• Maintain legal, tax and accounting records

• Prevent fraud

• Resolve disputes

When information is no longer required, it will be deleted, anonymised or securely restricted.

How We Protect Your Information

We use reasonable technical and organisational security measures to protect your information against loss, misuse, unauthorised access or disclosure.

Although no online system can guarantee complete security, we take appropriate steps to protect the personal information entrusted to us.

Your Rights

Under applicable UK data protection law, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your information

• Restrict or object to certain processing

• Request eligible information in a portable format

• Withdraw consent at any time

• Object to direct marketing

To make a request, email contact@dermalift.uk.

We may ask you to confirm your identity before completing your request.

Complaints

Please contact us first if you have concerns about how your information has been handled.

You also have the right to make a complaint to the Information Commissioner’s Office, the UK data protection regulator.

Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The latest version will always be published on this page.

Contact Us

For privacy questions or requests, contact:

Email: contact@dermalift.uk

DERMALIFT OFFICIAL
The Smiths Building
179 Great Portland Street
London
W1W 5PL
United Kingdom

Last updated: 1 July 2026