Shipping Policy – DermaLift

Derma Lift Official

DermaWave LLC provides free tracked delivery for eligible DermaLift™ orders delivered within the United Kingdom.

Order Processing

Orders are normally processed within 1–2 working days after payment has been successfully confirmed.

Orders placed during weekends, UK bank holidays or busy promotional periods may begin processing on the next working day.

Processing time is separate from the estimated delivery time.

Delivery Times

Depending on stock availability when your order is processed, it may be dispatched from local UK stock or an international fulfilment centre.

Estimated delivery times after dispatch are:

Local UK stock: approximately 1–3 working days
International stock: approximately 5–12 working days

Working days exclude weekends and UK bank holidays.

Delivery times are estimates and cannot be guaranteed. Courier disruption, severe weather, customs processing, incorrect addresses and other circumstances outside our reasonable control may affect delivery.

Fulfilment Location

The fulfilment location is selected according to stock availability, delivery destination and operational requirements.

No action is required from you if your order is dispatched from an international fulfilment centre.

The fulfilment location does not affect your:

Product guarantee;
Warranty coverage;
Right to contact Customer Support;
Applicable statutory consumer rights.

Dispatch and Tracking

Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow up to 48 hours after receiving your dispatch confirmation for the courier’s tracking system to display its first update.

Tracking updates are provided by the courier and may not appear continuously while a parcel is moving between facilities.

Free Tracked UK Delivery

Eligible UK orders include free tracked standard delivery.

Any additional charge for an optional premium or express service will be displayed before you confirm your order.

Free delivery does not mean that the order will necessarily be dispatched from local UK stock.

Delivery Address

Please check that your delivery information is complete and accurate before placing your order.

If you notice an error, contact us immediately at:

contact@dermalift.uk

Please include your full name, order number and correct delivery address.

We will make reasonable efforts to update your details before dispatch, but we cannot guarantee that an address can be changed after fulfilment has begun.

We are not responsible for delays or failed deliveries resulting from incomplete or incorrect information supplied by the customer, except where responsibility cannot legally be excluded.

Additional delivery costs resulting from incorrect information may be charged where reasonable and permitted by law.

Delivery Delays

Most orders arrive within the estimated delivery period, but occasional delays may occur due to:

Courier disruption;
Severe weather;
High seasonal demand;
UK bank holidays;
International transport;
Customs or security processing;
Incomplete or incorrect delivery information;
Circumstances outside our reasonable control.

If your order has not arrived by the end of the estimated period, check your tracking information first.

If tracking has not updated for several working days or the estimated delivery period has passed, contact us with your order number so that we can investigate.

Orders Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please check:

Around your property;
Your designated safe place;
With other members of your household;
With nearby neighbours;
Any delivery photograph or courier notification;
With the building reception or concierge, where applicable.

If you still cannot locate the parcel, contact us promptly at contact@dermalift.uk with your order number and tracking information.

We may need to open an investigation with the courier before providing an appropriate resolution.

Missing, Lost or Damaged Orders

If your parcel appears to be lost, arrives damaged or contains missing items, contact us promptly.

Please provide:

Your full name;
Your order number;
A description of the issue;
Clear photographs of the product and packaging, where applicable;
A photograph of the delivery label, where available.

Please retain the product and packaging until our team has reviewed your case.

Depending on the circumstances, an appropriate resolution may include an investigation, replacement or refund. Your statutory consumer rights remain unaffected.

Refused and Unclaimed Deliveries

Refusing a delivery does not automatically complete a cancellation.

If you want to cancel or return an order, contact our Customer Support Team and follow the instructions provided.

Where a parcel is returned because it was refused, unclaimed or addressed incorrectly, we may need to wait until it has been received and identified before processing an eligible refund.

Contact Us

For delivery or tracking assistance, contact:

Email: contact@dermalift.uk

Please include your full name and order number so that our Customer Support Team can assist you efficiently.