These Terms & Conditions apply when you access the DermaLift™ website, use our services or purchase a product from us.

By placing an order, you confirm that you have read and accepted these Terms & Conditions. Please also review our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

1. About Us

The DermaLift™ brand and this website are operated by:

DermaWave LLC
500 4th St NW, Suite 102
Albuquerque, NM 87102
United States

Email: contact@dermalift.uk

DermaWave LLC is the seller and payment recipient for purchases completed through this website.

References to “DermaLift”, “we”, “us” and “our” in these Terms refer to DermaWave LLC.

2. Eligibility to Purchase

You must be at least 18 years old or have the permission and supervision of a parent or legal guardian to place an order.

By placing an order, you confirm that:

• The information you provide is accurate and complete;
• You are authorised to use the selected payment method;
• You are purchasing for lawful personal use;
• You have read the relevant product information and safety instructions.

3. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices and availability information are accurate.

Product colours and appearance may vary slightly because of lighting, photography, manufacturing variations and screen or device settings.

Packaging may be updated from time to time without materially changing the product.

DermaLift™ is a cosmetic skincare device. It is not intended to diagnose, treat, cure or prevent any medical condition. Individual experiences and cosmetic results may vary.

4. Placing an Order

After placing an order, you will receive an email acknowledging that we have received it.

An order acknowledgement does not necessarily mean that the order has been accepted. We may perform payment, availability, delivery and fraud-prevention checks before accepting an order.

Your order is normally accepted when it has been approved for fulfilment or dispatched.

If we cannot accept your order, we will notify you and refund any amount already collected.

5. Order Cancellation by Us

We may cancel and refund an order where:

• The product is unavailable;
• Payment cannot be authorised or completed;
• Delivery information is materially incomplete or incorrect;
• We identify suspected fraud, unauthorised use or abuse;
• A clear pricing, technical or website error has occurred;
• We cannot lawfully supply the product;
• Delivery to the supplied address is unavailable.

Where an order is cancelled by us after payment, an appropriate refund will be issued to the original payment method.

6. Prices and Payment

The total amount payable will be displayed before you confirm your order.

Any applicable delivery charge or other mandatory cost will be disclosed during checkout.

Payment must be completed using one of the payment methods displayed at checkout.

Payments are securely processed by Stripe. DermaWave LLC does not directly receive or store your complete card number or card security code.

Payment-method availability may depend on your location, device, currency, order value and eligibility.

7. Fraud Prevention and Payment Verification

We and our payment providers may perform security, authentication and fraud-prevention checks.

You may be asked to complete additional verification requested by your bank, card provider or Stripe.

We reserve the right to delay or cancel an order where a transaction cannot be verified or there is reasonable suspicion of fraud, misuse or unauthorised payment activity.

8. Delivery

Eligible UK orders include free tracked standard delivery.

Orders are normally processed within 1–2 working days after payment confirmation.

Depending on stock availability, orders may be dispatched from:

Local UK stock: approximately 1–3 working days after dispatch
International stock: approximately 5–12 working days after dispatch

Working days exclude weekends and UK bank holidays.

Delivery periods are estimates and may be affected by courier disruption, severe weather, customs processing, seasonal demand, bank holidays or other circumstances outside our reasonable control.

The fulfilment location does not change the identity of the seller, your product guarantee, warranty or applicable statutory consumer rights.

Complete delivery information is available in our Shipping Policy.

9. Delivery Information

You are responsible for providing a complete and accurate delivery address.

If you discover an error, contact us immediately at contact@dermalift.uk.

We will make reasonable efforts to update the information before dispatch, but we cannot guarantee changes after fulfilment has begun.

We are not responsible for delays or failed deliveries resulting from materially incomplete or incorrect information supplied by the customer, except where responsibility cannot legally be excluded.

10. Returns and Refunds

Every DermaLift™ device is covered by our voluntary 30-Day Money-Back Guarantee, subject to the eligibility requirements and conditions stated in our Returns & Refunds Policy.

To request a return, contact:

contact@dermalift.uk

The request must be made within 30 days of receiving the order to qualify under the voluntary guarantee.

For change-of-mind or voluntary guarantee returns, you are normally responsible for the direct return-delivery cost.

Where a product is faulty, damaged, incorrectly supplied or not as described, it will be handled in accordance with our Returns & Refunds Policy and your applicable statutory rights.

Do not send a product to our business address or any other address without receiving written return instructions from Customer Support.

11. Statutory Cancellation Rights

Eligible UK customers generally have the right to cancel an online purchase within 14 days of receiving it without providing a reason.

After notifying us of an eligible cancellation, the product must be returned within the following 14 days.

Any applicable legal exceptions remain in effect. Statutory cancellation rights are separate from and not limited by our voluntary 30-Day Money-Back Guarantee.

Please read our Returns & Refunds Policy for complete information and return instructions.

12. Refund Processing

Approved refunds are returned to the original payment method.

Where statutory cancellation rights apply, refunds will be processed within the legally applicable period after we receive the returned product or valid evidence that it has been sent back.

Your bank or payment provider may require additional time to display the refund after it has been issued.

13. Two-Year Warranty

DermaLift™ devices include a 2-Year Warranty covering eligible manufacturing faults, subject to inspection, proof of purchase and the applicable warranty conditions.

The warranty does not normally cover:

• Accidental damage;
• Misuse or improper storage;
• Normal cosmetic wear;
• Unauthorised repairs or modifications;
• Damage caused by incompatible accessories;
• Damage caused by failure to follow the User Guide;
• Loss or theft.

This voluntary warranty is provided in addition to any statutory consumer rights available to you.

14. Using DermaLift™

DermaLift™ is a cosmetic beauty device intended for adult at-home use.

Before use, you must read and follow:

• The User Guide;
• Safety instructions;
• Usage times;
• Warnings and contraindications;
• Charging and maintenance instructions.

Do not use the device on broken, irritated, inflamed or infected skin.

Stop using the device if you experience unexpected pain, persistent discomfort or irritation.

Consult an appropriately qualified healthcare professional before use if you have an implanted electronic or medical device, are pregnant or breastfeeding, have a medical condition, have recently undergone a facial procedure or are uncertain whether the device is suitable for you.

15. Individual Results

DermaLift™ is designed to complement a cosmetic skincare routine.

We do not guarantee a particular cosmetic result, timeframe or outcome. Individual experiences may vary depending on skin condition, frequency of use, correct use and other personal factors.

DermaLift™ does not provide a permanent, medical or surgical result and should not be used as a substitute for professional medical advice or treatment.

16. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated promotional period;
• Cannot normally be exchanged for cash;
• Cannot normally be combined unless expressly stated;
• May be limited to selected products;
• May be limited to one use per customer, household or order;
• May be subject to availability and additional conditions.

We may amend or withdraw an offer before an order is placed. This will not affect an order already accepted under the applicable promotion.

We may cancel a promotional discount or order where there is reasonable evidence of fraud, duplication, technical error or misuse.

17. Website Use

You must not:

• Use the website unlawfully;
• Attempt to access restricted areas or systems;
• Interfere with the website’s security or operation;
• Introduce viruses, malicious code or harmful technology;
• Place fraudulent or unauthorised orders;
• Misuse promotions, reviews or discount codes;
• Collect information from the website using unauthorised automated methods;
• Copy or commercially exploit protected content without permission.

We may restrict access or cancel affected orders where unlawful activity, fraud or material misuse is reasonably suspected.

18. Reviews and User Content

Any review, photograph, video or other content submitted to us must:

• Be truthful and based on genuine experience;
• Not infringe another person’s rights;
• Not contain unlawful, abusive or misleading material;
• Not include sensitive personal or payment information.

We may moderate or decline to publish content that breaches these requirements. We will not knowingly alter a genuine review in a way that materially misrepresents the reviewer’s opinion.

19. Intellectual Property

The DermaLift™ name, branding, product text, images, graphics, videos and website content belong to DermaWave LLC, its licensors or other authorised rights holders.

Content may not be copied, reproduced, modified, distributed or commercially exploited without appropriate written permission, except where permitted by law.

20. Our Responsibility

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Fraud or fraudulent misrepresentation;
• Death or personal injury caused by negligence;
• Breach of statutory consumer rights;
• Any other liability that cannot legally be excluded.

Subject to applicable law, we are not responsible for losses caused by:

• Misuse of the product;
• Failure to follow the User Guide;
• Incorrect information supplied by the customer;
• Unauthorised alteration or repair;
• Events outside our reasonable control;
• Use of the product for commercial purposes not reasonably contemplated by these Terms.

We are not responsible for indirect business losses arising from a consumer purchase. These Terms do not limit your statutory consumer rights.

21. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including courier disruption, severe weather, transport interruption, customs delays, government action, network failures or other unexpected events.

We will make reasonable efforts to minimise the effect of such events and fulfil our obligations as soon as reasonably possible.

22. Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Non-essential cookies will be used only where any consent required by applicable law has been obtained.

23. Changes to These Terms

We may update these Terms & Conditions when our products, services, providers, business practices or legal obligations change.

The Terms applying to your order will normally be those published when the order was placed.

The latest version will be available on this page with its revision date.

24. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory rights and protections available under the laws applicable to you.

Nothing in these Terms prevents a consumer from bringing proceedings in a court that has jurisdiction under applicable consumer law.

25. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

26. Contact Us

For questions about these Terms or an order, contact:

Email: contact@dermalift.uk

Opening hours:
Monday to Friday
9:00am to 5:00pm UK time
Excluding UK bank holidays

27. Company Information

DermaWave LLC
500 4th St NW, Suite 102
Albuquerque, NM 87102
United States

DermaWave LLC operates the DermaLift™ brand and is the seller and payment recipient for purchases completed through this website. Payments are securely processed by Stripe.